Listen to our latest episodes

Get actionable takeaways about winning and total domination. Let's Get Winning!

Never Lose Another Customer! How to Master Customer Focus Like a Pro (ft. Ivy Johnson)

Episode 58: Never Lose Another Customer! How to Master Customer Focus Like a Pro (ft. Ivy Johnson)

August 01, 20242 min read
Custom HTML/CSS/JAVASCRIPT
Custom HTML/CSS/JAVASCRIPT

Tired of losing customers to your competition?

In this episode, we're talking with Ivy Johnson, CEO of Results Solution Works, who's cracked the code on how to master customer service.

Ivy shares how he went from selling cars to building a multi-eight-figure company by prioritizing personalized, human connection and investing in his people.

In this episode, you'll discover the data-driven strategies Ivy uses to DOMINATE sales, including:

-The incredible impact of his handwritten letter technology

-Why genuine, personalized customer service is more important than ever

-Actionable strategies to create a people-first culture within your organization

-How Ivy's innovative approach can elevate your customer service game

-The key to turning one-time buyers into lifelong loyal customers

Join us as we dive deep into the art of customer service

Connect with Ivy Johnson: https://resultssolutionworks.com/
And
https://johnsonads.com/

Available on all platforms:

Spotify

All other streaming platforms

Download The Free Outbound Sales Playbook:

  • Master cold outreach, close more deals & drive revenue to your business using The Outbound Sales Playbook. Battle-tested on over 1,000+ businesses and proven with over 100M data-points, this Free E-book will give you the tools you need for predictability and scalability in your marketing and sales efforts. Disclaimer: Only download if you want more customers!

Join The Takeover Community:

  • Sign up for The Takeover newsletter and get the latest marketing tips, sales strategies, and business insights delivered straight to your inbox. Join a community of entrepreneurs & high-performers dominating all areas of Sales & Marketing. Sign up for the newsletter.

About The Hosts:

  • Tim & Cindy Dodd are the Co-founders of PEMA, based out of Miami, FL. Connect with Tim and Cindy: Instagram

About PEMA:

PEMA is a Inc 5000 Outbound Marketing Agency specializing in Enterprise Sales & Appointment Setting. With over 7-years and 1,000+ clients served in the industry, PEMA is the leading agency for cold outreach appointments & systems. Learn more about PEMA here:www.pema.io/discover

Back to Blog

© 2025 THE TAKEOVER with Tim and Cindy - All Rights Reserved

Follow us:

Stay in the loop! Follow us on social media for the latest podcast updates, behind-the-scenes insights, and exclusive content.